Support

Our support team runs the gamut from technical management and consulting to implementation and maintenance. Our most common engagement is simply helping customers understand where they are now and what their options are moving forward.

Service

Got a problem? We’ve got your back. Our experienced RF and Travel Technicians are capable of quickly isolating problems and providing solutions to your needs. We also provide around-the-clock technical support to our customers in emergency situations.

RADIO & EQUIPMENT REPAIR

We offer component-level troubleshooting for most major brands of two-way radios at a competitive price. Our repair lab is staffed with over 15 qualified/experienced RF Technicians. Our warehouse is stocked with a complete line of replacement parts so you can get your radios back faster.

  • Authorized Kenwood warranty repair center
  • Authorized Vertex-Standard warranty repair center
  • Four days or sooner turn-around times
  • Online repair requests and live online tracking
  • Competitive pricing as low as $70 flat rate

NATIONWIDE
FIELD SERVICE

We proudly offer nationwide on-site service and our team of qualified Travel Technicians understand the importance of providing fast solutions to our customers when problems arise. Single sites, multiple sites, as well as huge distribution centers and campuses, are no problem for our experienced team.

  • Nationwide field service support
  • Fleet of service vans
  • Stellar response times
  • Emergency service 24/7/365

TOTAL SYSTEM
INTEGRATIONS

Our goal is to provide the best wireless solutions at the most cost-effective price. Our Engineering team and Project Managers can build a solution that best fits your needs. We can also integrate with your current wired equipment to bring you all the benefits of wireless solutions!

  • Nationwide installation capabilities
  • Ability to conduct site surveys
  • Engineering support for design and integration
  • 24/7/365 technical support
Need Repairs, Support or to place an order?

We Can Help!

Just connect with us, it’s easy.

 

Phone

Toll-Free: Temporarily Unavailable, Please Use
Local 952.469.5400
Mon-Fri: 8:00 am to 4:30 pm (CST)
2024 Holiday Hours: Our Offices Will Be Closed
May 27, July 4, September 2, November 28-29, and December 25

AFTER HOURS Emergency SUPPORT

System Critical Support ONLY
952.469.5400
Select Prompt #8

NON-WARRANTY SERVICE RATES

Average Turn Time: Four business days
(does not include shipping time to or from our facility)

PLEASE NOTE: Advanced Wireless Communications does not replace removable antennas that are broken or missing. You need to purchase this item separately.

TIER AND PRICING

$70.00 Flat Rate
Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (see additional terms below)

VHF MODELS

None

UHF MODELS

AWR Advantage™ (AWR-4000)
AWR Advantage BLU (AWR-4002)
MINI 4
MINI PRO
AWR-8000

DIGITAL/700/800/900 MHz & P25 MODELS

None

TIER AND PRICING

$85.00 Flat Rate
Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (see additional terms below)

VHF MODELS

TK-2100

UHF MODELS

PROCOM™

PKT-23K
TK-3100
TK-3101
TK-3130
TK-3131
TK-3230
TK-3230DX

DIGITAL/700/800/900 MHz & P25 MODELS

None

TIER AND PRICING

$95.00 Flat Rate
Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (see additional terms below)

VHF MODELS

TK-2160
TK-2170
TK-2202
TK-2302VK
TK-2312
TK-2360
TK-2400
TK-2402
NX-240

UHF MODELS

TK-360
TK-370
TK-3160
TK-3170
TK-3173
TK-3200
TK-3202
TK-3302UK
TK-3312
TK-3212LK
TK-3300
TK-3302
TK-3360
TK-3400
TK-3402
NX-340

DIGITAL/700/800/900 MHz & P25 MODELS

None

TIER AND PRICING

$115.00 Flat Rate
Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (see additional terms below). Time and material rates for this level of radio are available upon request.

VHF MODELS

TK-2140
TK-2180
NX-200
NX-210
NX-220

UHF MODELS

TK-3140
TK-3180
NX-300
NX-320
NX-3300

DIGITAL/700/800/900 MHz & P25 MODELS

NX-410
NX-411
NX-420

TIER AND PRICING

$160.00 / Hour + Parts
Billed ½ minimum, ¼ hour increments. Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and material rates for this level of radio are available upon request.

VHF MODELS

None

UHF MODELS

None

DIGITAL/700/800/900 MHz & P25 MODELS

TK-5410 (P25)

TIER AND PRICING

$160.00 / Hour + Parts
Billed ½ minimum, ¼ hour increments. Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and material rates for this level of radio are available upon request.

VHF MODELS

TK-762G
TK-790HBK
TK-7160
TK-7180
TK-7302
NX-700
NX-720

UHF MODELS

TK-862G
TK-863
TK-863G
TK-8150
TK-8160
TK-8302UK
NX-800
NX-820

DIGITAL/700/800/900 MHz & P25 MODELS

TK-5320
TK-5820
NX-900
NX-901
NX-920

TIER AND PRICING

$160.00 / Hour + Parts
1 hour minimum. Additional hours billed in ½ hour increments. Physically damaged and water damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and material rates for this level of radio are available upon request.

VHF MODELS

TKR-750
Liberty RLR-460
Ritron PBS-146D
Ritron PBS-446D
NXR-700
NXR-700E
NXR-710

UHF MODELS

AWR-RB5000
AWR-RP9000
TKR-820
TKR-850
TKR-851
NXR-800
NXR-800E
NXR-810

DIGITAL/700/800/900 MHz & P25 MODELS

NXR-900

TIER AND PRICING

$25.00 to re-program a radio for first unit and $12.50 for each additional unit re-programmed of the same type and with the same information at the same time.

PRICING

Pricing is based on single unit service by registered owner. Warranty service is provided on Kenwood, Vertex-Standard, Quantun and Advanced Wireless Communication models. Proof of warranty may be required if we are unable to verify warranty status by serial number.

Dealers: Please contact us for pricing before sending in units.

WHAT WE REPAIR

Please note that we do NOT service HAM, CB, Amateur, Family, GMRS/FRS, Marine, or Aviation radios. Only models listed above are covered under our standard service agreement. Contact us for pricing and availability of service for models not listed. Contact us for contract service on larger quantities of units.

RADIO REPAIR REQUEST FORM

Customers not setup for online repair requests may download a printable form here. Complete the form and send it with your equipment for repairs. If you already have an account with us, contact us to have your FREE online repair request account activated.

DISCLAIMER

Services provided by Advanced Wireless Communications are subject to the Terms and Conditions posted on this site. Prices are subject to change without notice. Turn time is not a guarantee and is subject to delays in shipping and availability of parts.

1Turn time is measured in actual working days and does not include days in transport.
2Removable antennas and batteries are not included in the service price. A fee of $25.00 per unit will be charged for units with no problem found or deemed to be unrepairable due to physical damage or water damage. Advanced Wireless Communications will recycle unrepairable units unless otherwise requested by the customer. If the customer requests to have unrepairable units returned, standard return shipping charges will apply.

PAYMENT

We accept the following credit cards: Visa, MasterCard, and American Express.