The ODIN Retail Enterprise Platform is a Data to Action Platform (D2A.) The platform is capable of receiving notifications (data) from various inputs in stores, then processing a set of predefined rules which in turn creates the appropriate notification (Action) to the designated associates in the store.

Sometimes this is best understood by an example such as this: A help button is pressed by a customer. ODIN receives the notification (data) which triggers the rules engine and subsequently notifies the appropriate store associate to respond (action.) All this happens virtually instantaneously. The result is better customer service which improves sales AND builds customer loyalty and the life-time value (LTV) of the customer.

The ODIN Retail Enterprise Platform easily integrates with other systems in your stores, such as alarm systems and refrigeration systems, to easily allow those systems to create an action. For example, if a refrigeration system exceeds its normal operating parameters, ODIN can generate a notification to the MOD. This is another example of a D2A event.

One of the most useful features of ODIN is its ability to generate reports that can measure things like the time it takes to respond to various events in the store. The reports can be predefined or generated on the fly. They can be separated by the store, district, region or corporate wide and can be automatically distributed to the appropriate personnel. These reports allow managers at all levels to take action to improve operations.

When we say “Best in Class Customer Service” we mean every word. Each customer that we work with is assigned to a National Account Manager and an Inside Sales Manager. When a customer begins a trial with us, we assign a Client Success manager whose sole purpose is to make sure that trial runs smoothly and efficiently.

Advanced Wireless Communications employs a team of technical support personnel who are always available to take your call 24/7. The team has deep technical know-how on all of our solutions. We also have our own dedicated repair center for radios and call boxes so that repairs and service are handled smoothly and efficiently. Advanced Wireless Communications also offers an “Advance Ship and Replace” option for customers who do not want to experience any down time on their system.