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Director of Service

Job Summary: Advanced Wireless Communications is a national leader in the design and integration of wireless communications solutions. We owe our success to the efficiency of our organizational processes. To help maintain and grow this standard we are currently hiring an experienced Director of Operations and Service to oversee daily activities.

In this role, you’ll have a sharp business mind, proven success in managing multiple departments and the ability to develop and maintain an environment of trust, diversity and inclusion within your team. In this role you will directly report to the President.
Responsibilities and Duties:

These departments will be your responsibility:

  • Service – bench, installation and field repair
  • Project Management
  • Quoting
  • Project Documentation
  • Warehouse


Core Responsibilities:

  • Organizes and oversees the schedules and work of assigned staff
  • Performs quote preparation and posting documentation of projects
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Oversee project management
  • Managing of 3rd party installation partners
  • Oversees the shipping and receiving functions
  • Conducts budget reviews and repost cost plans to upper management
  • Measures productivity by analyzing performance data, financial data, and activity reports
  • Coordinates with other support departments such as human resources, finance and logistics to ensure successful production operations
  • Determines labor needs to meet production goals
  • Lead, motivate, and support a team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
  • Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partners with cross-functional support teams in improving the proprietary tools and systems
  • Performs other related duties as required
Qualifications and Skills:
  • 5 years proven experience in an operations management position
  • P&L Experience
  • Strong budget development and oversight skills
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Highly trained in conflict management and business negotiation processes
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
  • Bachelor’s degree in operations management, business administration or related field preferred
  • Knowledge of Two-Way Radios and Distributive Antenna Systems preferred
  • Working knowledge of ERP Systems (we use Epicor)
  • CRM (we use Infor/Sales Logix)
  • Low Voltage Installation and Management
  • Experience with camera and access control systems


  • Competitive salary
  • Bonuses
  • Medical and dental insurance
  • PTO
  • Holiday pay
  • Life insurance
  • 401k

How To Apply

Send your resume along with a cover letter to:

Advanced Wireless Communications, Attn: Human Resources,
20809 Kensington Blvd.
Lakeville, MN 55044.

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