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Healthcare Key Account Manager

Job Summary: The key account manager is responsible for handling a preset number of clients. These clients make up a high percentage of company income, and the account manager must build and maintain a strong relationship with the clients. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The account manager will also work to maximize utilization of AWC products & services throughout client through upselling and on-going education/training. The Key Account Manager is a hands-on leader who is the go-to person for the assigned clients. Responsible for coordinating AWC products and services to support our client’s needs, including product enhancements, contract management, training programs, and day to day support. You must have a desire to achieve, be detail-oriented, self-motivated, able to think creatively and problem solve.
Responsibilities and Duties:

• Develops a solid and trusting relationship between clients and company
• Resolves client issues and complaints
• Managing communications between clients and internal teams
• Coordinating service team’s activities to each client
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Collaborating with sales to maximize profit by up-selling
• Presenting reports on account progress, goals, and quarterly initiatives with team members and stakeholders.
• Establishing a high level of referrals contacts
• Meeting all client needs and deliverables according to proposed timelines
• Expanding relationships and bringing in new clients via referrals and networking
• Coordinate day to day support activities to ensure customer needs are being met
• Define and manage new training processes for your client base
• Collaborative team environment by working closely with other departments or team members both within your client base and internally at AWC.
• Coordinate and deliver training for clients as requested
• Mentor AWC new hires and existing team members
• Front line support to ensure all client issues are resolved in a timely manner
• Assist senior leadership in new corporate initiatives
• Monthly Contact with Clients

Qualifications and Skills:

Knowledge, Skills & Abilities:

• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Detailed oriented
• Proficient in Microsoft Office Suite.
• Experienced with CRM applications
• Problem solver
• Creative thinker
• Leads by example

Expectations:

• Motivation: Demonstrates persistence, sets and achieves challenging goals.
• Planning: Prioritizes and plans work activities, uses time efficiently, develops realistic action plans.
• Professionalism: Approaches others in a tactful manner, accepts responsibility for own actions, follows through with commitments.
• Quality: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, listens to feedback to improve performance.
• Proficient: Completes work in a timely manner, strives to increase productivity.
• Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation.
• Attendance: Consistently arrives to work on time, ensures work responsibilities are covered when absent, arrives to meetings on time.
• Dependability: Takes responsibility for own actions, commits to reaching goals, completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative: Volunteers readily, undertakes self-development activities, seeks increased responsibilities, asks for help when needed.
• Innovation: Displays original thinking and creativity, meets challenges with resourcefulness, develops innovative approaches and ideas.

Qualifications:

• Bachelor’s degree
• 3+ years of account management experience
• 3+ years of hardware equipment
• 2+ years’ healthcare experience a plus
• Preferred at least 1+ years’ low voltage experience
• Ability to work in fast paced environment
• Ability to travel <25%

Benefits:

• Competitive wage
• 2 weeks paid vacation the 1st year
• Medical, dental, and life insurance
• Long and short-term disability
• Paid holidays
• 401K & Employer Match
• Job Type: Full-time
• Salary Based on Experience + Company Bonus Plan

How To Apply

Send your resume along with a cover letter to:

Advanced Wireless Communications, Attn: Human Resources,
20809 Kensington Blvd.
Lakeville, MN 55044.

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