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Customer Engagement

Retail has become fiercely competitive and creating a differentiated shopping experience enables retailers to increase sales, improve customer satisfaction, and most importantly, build customer loyalty.

Customers become engaged when you create a quick and easy way for them to access your team when and where necessary throughout your store. A satisfied customer will  become a loyal advocate of your business. We understand the need for retailers to engage their customers and have created innovative solutions to assist you.

Solutions

HELP BUTTONS

A simple push of a button can activate a message to your team members that a customer needs assistance in a specific aisle, at a locked case/item, or in an individual department. Strategically place a wireless call box where you need it the most to increase sales and improve customer satisfaction.

Utilizing the ODIN Retail Enterprise platform, you can pull reports to see how quickly your team is responding to customers’ requests for assistance. This allows you to further train your team and improve response times.

RESTROOM CLEANLINESS

We all know that customers judge retailers by how clean the restrooms are. Our Help buttons enable guests, with a push of a button, to notify team members when a restroom needs attention. Letting customers know that you care, provides a positive and loyalty building message that will help differentiate the customer experience.

TIMED EVENTS / BROADCAST MESSAGES

Providing guests with information through professional broadcast messages can help increase top line sales.  So, when your bakery has a fresh batch of bread coming out of the oven – press a button to activate a message over your intercom – “Bread’s coming out of the oven. Stop by the bakery department for fresh bread!”.

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