Professional Service Center

Non-Warranty Service Rates as of January 1, 2016
Average Turn Time:     4-Days1

PLEASE NOTE:  Advanced Wireless Communications does not replace removable antennas that are broken or missing.
You need to purchase this item separately. See other restrictions below.

TIER AND PRICING VHF MODELS UHF MODELS 700/800/900 MHz & P25
Advanced Wireless Radios
 
$65.00 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below)
 AWC 2108V
AWC Advantage
AWC-Mini
AWC I-Rad™
AWR-1000
AWC-Mini PRO 
 
Tier 1 Kenwood Portables
 
$79.95 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below)
TK-2100
PKT-23K
TK-3100
TK-3101
TK-3130
TK-3131
TK-3230
 
Tier 1 Quantun Portables
 
$79.95 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below)
 

QP-350
QP-350D

 
Tier 1 Vertex-Standard Portables
 
$89.95 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below)
VX-451 VX-160
VX-231
VX-351
VX-451
 
Tier 2 Kenwood Portables
 
$89.95 Flat Rate
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
TK-2160
TK-2170
TK-2202
TK-2302VK
TK-2312
TK-2360
TK-2400
TK-2402
NX-240

TK-360
TK-370
TK-3160
TK-3170
TK-3173
TK-3200
TK-3202
TK-3302UK
TK-3312
TK-3212LK
TK-3300
TK-3302
TK-3360
TK-3400
TK-3402
NX-340

 
Tier 2 Quantun Portables/Mobiles
 
$89.95 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
QP-650
QP-725
QP-750
QM-790

QP-650
QP-725
QP-750
QM-790

 
Tier 2 Vertex-Standard Portables/Mobiles
 
$79.95 Flat Rate 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below)
VX-459
VX-4500
VX-454
VX-459
VX-4600
 
Tier 3 Kenwood Portables
 
$109.95 Flat Rate
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
TK-2140
TK-2180
NX-200
NX-210
NX-220
TK-3140
TK-3180
NX-300
NX-320
NX-410
NX-411
NX-420
Tier 3 Vertex-Standard Portables
 
$109.95 Flat Rate
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
VX-821
VX-824
VX-829
VXD-720
VXD-7200
 
VX-821
VX-824
VX-829
VXD-720
VXD-7200
 
Tier 4 Kenwood Portables
 
$125/Hour + Parts
Billed ½ minimum, ¼ hour increments.
Physically Damage and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
    TK-5410 (P25)
Motorola Radios
 
$125/Hour + Parts
Billed ½ minimum, ¼ hour increments.
Physically Damage and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
CDM1550-LS+
HT-1250-LS+
Radius CP200
Radius R1225
EX500
   
Kenwood Mobile Radios
 
$125/Hour + Parts
Billed ½ minimum, ¼ hour increments. 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
TK-762G
TK-790HBK
TK-7160
TK-7180
TK-7302
NX-700
NX-720

TK-862G
TK-863
TK-863G
TK-8150
TK-8160
TK-8302UK
NX-800
NX-820

TK-5320
TK-5820
NX-900
NX-901
NX-920
Kenwood, Liberty & Ritron Repeaters
 
$125/Hour + Parts
1 Hour Minimum. Additional hours billed in ½ hour increments.
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
TKR-750
Liberty RLR-460
Ritron PBS-146D
Ritron PBS-446D
NXR-700
NXR-700E
NXR-710
TKR-820
TKR-850
TKR-851
NXR-800
NXR-800E
NXR-810
NXR-900
Vertex-Standard Repeaters
 
$125/Hour + Parts
Billed ½ minimum, ¼ hour increments. 
Physically Damaged and Water Damaged units are not repaired and a $25.00 fee will apply2 (See additional terms below). Time and Material rates for this level of radio are available upon request.
VXR-1000
VXR-7000
VXR-9000
VXD-R70
VXR-1000
VXR-7000
VXR-9000
VXD-R70
 

Radio Programming $25 to reprogram a radio for 1st unit and $12.50 for each additional unit reprogrammed of the same type and with the same information at the same time.


Pricing is based on single unit service by registered owner. Warranty service is provided on Kenwood, Vertex-Standard, Quantun and Advanced Wireless Communication models. Proof of warranty may be required if we are unable to verify warranty status by serial number.  Dealers: Please contact us before sending in units for pricing.

Please note that we do NOT service HAM, CB, Amateur, Family, GMRS/FRS, Marine or Aviation radios.  Only models listed above are covered under our standard service agreement.  Contact us for pricing and availability of service for models not listed.  Contact us for contract service on larger quantities of units.
 
Customers not setup for Online Radio Returns may download a printable Repair Request Form here. Complete the form and submit it with your equipment for repairs. If you already have an account with us, contact us to have your FREE Online Repair Request account activated.

Services provided by Advanced Wireless Communications are subject to the Terms and Conditions posted on this site. Prices are subject to change without notice.  Turn time is not a guarantee and is subject to delays in shipping and availability of parts.
 
1Turn time is measured in actual working days and does not include days in transport.
2Removable antennas and batteries are not included in the service price.  A fee of $25.00 per unit will be charged for units with no problem found or deemed to be un-repairable due to water damage or physical damage. Advanced Wireless Communications will recycle un-repairable units unless otherwise requested by customer. If customer wants unrepairable units returned, standard return shipping charges will apply.

 
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