Two of the most critical areas that need improvement in most Senior Living facilities are…
STAND-ALONE CURBSIDE SOLUTIONS
AWC offers easy to deploy contact-less curbside solutions that are geared to make curbside pickup, quick, efficient and simple for both customers and team members. These solutions offer flexibility, scalability and unmatched communication options.
UHF TWO-WAY CALL BOX
Powerful and easy to deploy, a two-way call box is placed in each curbside pickup parking space. The call boxes connect customers directly to team member’s two-way radios and allow the customer to speak directly with team members to confirm their order. Order fulfillment is quick and convenient.
As a contact-less pickup option, the customer calls a designated phone number that connects them to a curbside pickup team member. A processor is attached to an analog line that routes the call and broadcasts to the radios. The team member can talk directly with the customer over their
two-way radio back to the customer’s phone. Completely touch free, it eliminates delays and confusion with the convenience of a cell phone.
ODIN CURBSIDE SOLUTIONS
AWC offers additional solutions to ensure that you not only get the most out of your curbside pickup program, but enhance overall operations. Solutions like advanced team communication platforms, dwell monitoring, access control, and help buttons. The ODIN Retail Enterprise includes a real-time online dashboard, enterprise reporting and powerful integration capabilities. The ODIN Retail Enterprise puts all of your communication needs in one place.
ODIN TWO-WAY CALL BOX
Powerful and easy to deploy, a two-way call box is placed in each curbside pickup parking space. The call boxes are routed through ODIN RETAIL, which provides a real-time dashboard of active calls and powerful enterprise reporting on response times, extended waits and much more. The customer is connected directly to a team member’s two-way radio which allows the customer to speak directly with team members to confirm their order.
ODIN SMS TEXT
Customers can have a completely contact-less pick up experience by sending a text message that includes their order number to a designated phone number. The notification is sent to the ODIN Dashboard and alerts a team member over their two-way radio. The customer receives a return text message stating their order is being processed and will be delivered shortly. Built-in intelligence will notify the team member of customer location, based on the phone number dialed.