Latest News From AWC
Customers need assistance from an associate when dealing with overstock and hard-to-handle products. When an associate can’t be found it can affect customer conversion and can create a potential liability for the retailer when shoppers attempted to reach and handle these goods themselves.
Clear communication over two-way radios is important and because of this, fundamental rules were created. While your company might not be using the NATO alphabet or two-way radio language, such as “10-4”, “Over”, and “Copy That”; it is beneficial to know some of the etiquette and techniques to provide everyone with the best two-way radio experience.
Customers’ expectations for on-demand product sizes, colors, and styles creates the need to use runners to and from back rooms and remote storage areas. Extended wait times while the store associate leaves the customer to search for product leads to customer frustration, loss of consumer confidence, and abandonment of sale.
Getting potential customers to visit your store is important but once they are in the door the fitting rooms are the next best thing to turn a shopper into a customer. Read more to find out how a large department store installed call boxes and how they improved staff efficiency, customer conversion, and customer experience.
How the receiving door is handled at a retail store can have a direct effect on the profitability of a business. Read more to find out how two-way radios and external call buttons can decrease missed deliveries, increase staff efficiency, and improve customer experience.
While locked cases and displays are great for protecting valuable items from potential shoplifters they can also frustrate legitimate buyers. Read more to find out how a large west coast grocer installed AWC UHF Call Boxes and how it increased customer conversion and decreased walkouts.